Customers must first contact us by phone or email to receive a Return Merchandise Authorization Number, No exceptions. This includes exchange and return for credit.
To be eligible for a return credit or exchange your item must be unused and in the same condition that you received it. Item cannot be washed or worn.
Your item must be in the original packaging.
Customers have 15 days to return an item from the date received.
We will also provide the return address and instructions on how to ship your return.
Return packaging must be in good condition without content damage.
Your item needs to have the original order “copy” included in the box.
Upon return, we will inspect the item. If no product damage, discrepancies or misuse
Have been discovered we will provide product credit within 10 business days.
Our exchange policy follows the same process. On return for credit or exchanges
Shipping charge liability must be decided between Mat Rat us and our customer
During the Initial Return RMA process.